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Technical Support Representative I

Position: Technical Support Representative I

We are looking for people who want a career in customer service/technical support and who want to be the best in the webhosting industry. We currently have openings on day, night and graveyard shifts in our Houston, Texas location.

Job Description:

  1. Front line support for Chats and Telephone calls
  2. Troubleshoot any issues customer is having with his webhosting plan
  3. Provides technical support for Level I escalation issues via helpdesk
  4. Performs miscellaneous job-related duties as assigned

Required Skills:

  • Excellent written and verbal skills in the English language to communicate effectively to clients
  • Ability to work with a team and follow instruction from supervisors
  • Outstanding customer service skills
  • Must be dependable to be at work during assigned shifts
  • Knowledge of FTP, DNS, Cpanel and WHM preferred
  • Ability to multitask and meet specific goals set by supervisors
  • Experience with documenting procedures
  • Able to troubleshoot basic webhosting procedures
Click Here to Apply!
 
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